COVID-19 (Coronavirus) How We Can Help!

Monday, July 13th, 2020 9:00am - Lobbies Open with a Limited Capacity

To All of Our Valued Members:
Please allow me a few minutes of your time, as I would like to discuss the topic of wearing face coverings in our branches. With the health and safety of our team and our members being of the utmost importance, and as well as following state and local guidelines, mandates and the recent Executive Order requiring masks in public, we are requiring all of our members to wear a proper face covering while in our branches.

Very early on in the pandemic, our team was deemed Essential Workers by the states we operate in. As such, they have been on the frontlines serving our members since COVID-19 became prevalent in early March. They have bravely carried out their duties to ensure our members could continue to cash their checks, pay their bills, make cash withdrawals and deposits, and obtain loans. Most importantly, they continue to be here to help those members who need loan payment skips and other support due to layoffs and job loss. I thank each and every one of them for their continued service to our members.
 
Thank you to all of our members, as well, for your patience and understanding as we transitioned through this unprecedented time. Together we will continue to get through this!

I respectfully remind you, if you are visiting one of our branches, please wear a face covering. If you choose not to wear a face covering or are unable to wear one, we welcome you to use the drive-through. We also have many convenient electronic delivery methods to choose from that you can access from our website, www.aeroquipcu.com.
From myself and the entire credit union team, thank you for your cooperation and we look forward to serving you and helping you with all of your financial needs.
 
Sincerely,
Lisa K. Robinson
CEO
Aeroquip Credit Union

 

Monday, June 15th, 2020 9:00am - Lobbies Open with a Limited Capacity

Starting today, Monday, June 15th, both offices will be OPEN with a limited capacity! The lobby capacity for each office will be 2 members at a time, so you may be asked to wait outside. We ask that you do not bring children under the age of 10 in and limit your family members to 1.
 
Stop in and see us Monday – Friday 9:00am – 5:00pm!
 
Important Notes:
- A series of health questions will be posted for you to read over and if you have answered yes to any of the questions, we encourage you to use our drive through lanes, night drop, and ATM’s for your financial needs.
- We ask that you help stop the spread of germs by wearing a mask into our lobbies. When wearing your mask, you will be asked to temporarily remove it before entering the lobby for identification purposes.
- No public restrooms will be available.
 
Aeroquip Credit Union appreciates your continued membership and patience during these uncertain times! As always, your money is safe with us and insured by the NCUA. We will continue to be available for you during this time for all of your banking needs.
Please stay safe and healthy! 

 

Monday, June 1st, 2020 9:00am - Lobbies Open by Appointment Only

Starting today, Monday, June 1st, both offices will be OPEN by appointment ONLY!

Appointments are not necessary for normal transaction as you can still access the drive through lanes, night drop, and ATM’s. For all other services, we request that you make an appointment by calling 517-789-2890 or 517-789-2886!

Important Notes:
- Lobby capacity for each office will be 2 members at a time. We ask that you do not bring children under the age of 10 in and limit your family members to 1.
- You will be asked a series of health questions before entering the building. If you answer yes to any of the questions, you will be requested to use our drive through lanes, night drop, or ATM’s for your financial needs.
- We ask that you help stop the spread of germs by wearing a mask to your appointment. When wearing your mask, you will be asked to temporarily remove it before entering the building for identification purposes.

Aeroquip Credit Union appreciates your continued membership and cooperation! As always, your money is safe with us and insured by the NCUA. We will continue to be available for you during this time for all of your banking needs.
Please stay safe and healthy!

 

Friday, May 15th, 2020 9:00am - Going back to Regular Business Hours

Starting Monday, May 18th, we will be going back to regular business hours for drive through lanes ONLY!

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed

Our lobbies will remain accessible by appointment only for critical needs. You can make an appointment by calling 517-789-2890 (901 Plymouth St.) or 517-789-2886 (501 Laurence Ave.) 

All cash needs can be handled by using our ATM, drive-through lanes, and night drop box. We also encourage you to use our online services to continue your day-to day financial transactions.
- Online Banking and Bill Pay for balance inquiries, transfers, loan payments and account activity
- Mobile Banking App and Mobile Deposit for checks
- Online applications for loans

As always, your money is safe with us and insured by the NCUA.
We will continue to be available for you during this pandemic for all of your banking needs
 Aeroquip Credit Union appreciates your continued membership and cooperation.

Please stay safe and healthy!

 

Monday, April 13th, 2020 12:00pm - Government Stimulus Check Update

For more information about the government stimulus check program, such as the amount you will be receiving, when it will arrive, and delivery method, please visit IRS.gov

Some helpful tips on way to check and access your funds once they are available are:

  • Online Banking - It's Me 247

    • Enjoy convenient and secured access to your account 24 hours a day! You can check balances, transfer funds, make loan payments, view eStatements, bill pay, set up e-alerts and e-notices, and more!

  • Mobile App - Download for iPhone and Android

    • Skip the drive through lines and download our app to check balances, pay bills, transfer money, deposit checks, temporarily lock your debit card, view eStatements, set up activity alerts, report your card lost or stolen, and more!

Our offices are still accessible by appointment only for critical needs. You can make an appointment by calling 517-789-2890 (901 Plymouth St.) or 517-789-2886 (501 Laurence Ave.) All cash needs can be handled by using our ATM, drive-through lanes, and night drop box.

Please remember that if you are facing financial hardship due to COVID-19 and finding it hard to keep up with loan payments, we want to help you through this difficult time and will work with you to ease the burden! We are offering the following for a limited time:

  • Auto and Personal Loan Payment Options

  • If you need help with your ACU Mortgage please contact loans@aeroquipcu.com or call 517-789-2890

Visit the link or our mobile app to fill out the form online!

 

Thursday, April 9th, 2020 4:00pm - COVID-19 Stay Home, Stay Safe Order & Hours Update

With the governor's decision in extending the Stay Home, Stay Safe order until April 30th, our business hours will remain 11:00am - 5:00pm Monday - Friday until further notice.

Our offices are still accessible by appointment only for critical needs. You can make an appointment by calling 517-789-2890 (901 Plymouth St.) or 789-2886 (501 Laurence Ave.) All cash needs can be handled by using our ATM, drive-thru lanes and night drop box. We also encourage you to use our online services and mobile app to continue your day-to day financial transactions.

 

Friday, March 27th, 2020 4:00pm - COVID-19 Loan Assistance Relief Options

With the effects and uncertainty of COVID-19 continuing to impact our members we recognize this may be impacting your finances. Aeroquip Credit Union is committed to helping our members during this tough and uncertain time. If you’re facing financial hardship due to COVID-19 and find it hard to keep up with loan payments, Aeroquip Credit Union wants to help you through this difficult time and we will work with you to ease the burden. We are offering the following for a limited time:

  • Auto and Personal Loan Payment Options

  • Mortgage Options

Please return either completed form to either location or email it to email@aeroquipcu.com

Main Office - 901 Plymouth St.

Branch Office - 501 Laurence Ave.

 

Monday, March 16th, 2020 1:00pm - Lobby Closing

Effective Tuesday March 17, 2020

The wellbeing and safety of our members and staff are our top priorities and will continue to be in every decision we make. As the COVID-19 situation in Michigan is rapidly changing and the CDC encouraging social distancing, we have decided to make our offices accessible by appointment only for critical needs until further notice. You can make an appointment by calling 517-789-2890 (901 Plymouth St.) or 789-2886 (501 Laurence Ave.) from 9 AM to 5 PM Monday-Friday.

At this time, your cash needs can be handled by using our ATM, drive-thru lanes and night drop box. We also encourage you to use our online services to continue your day-to day financial transactions.

We sincerely apologize for any inconvenience this may cause and we will continue to provide updates as needed. Updates will be posted here and Facebook.

As always, your money is safe with us and insured by the NCUA. We will continue to be available for you during this pandemic for all of your banking needs.

Aeroquip Credit Union appreciates your continued membership and cooperation.

Please stay safe and healthy!

Lisa K. Robinson
AEROQUIP CREDIT UNION
CEO

 

Friday, March 13th, 2020 12:30pm - A Letter from our CEO, Lisa Robinson

Aeroquip Credit Union is committed to the health and wellness of our members, staff and community. The Board of Directors and management are closely monitoring reports from the Center of Disease Control (CDC) regarding the Coronavirus (COVID-19).

We are ensuring our staff has a safe and healthy workplace. We have increased sanitizing with enhanced focus on high-touched areas. We have encouraged our employees to stay home when they are not feeling well, and have made available hand sanitizer and disinfect wipes for staff as well as members.

Aeroquip Credit Union would like to remind our members of our free remote channels:

Online and Mobile Banking - It’s Me 247

Enjoy convenient and secured access to your account 24 hours a day!

  • Check Balances

  • e-Statements

  • Transfer Funds

  • Bill Pay

  • Make Loan Payments

  • e-Alerts & e-Notices

Enjoy all the same conveniences on It’s Me 247 with your smartphone! To activate this service, you must complete the following steps:

  • Log in to your account on It’s Me 247

  • Give your consent to the mobile banking agreement

Aeroquip Credit Union Mobile App

Skip the line and download our Mobile App today! Available to download for iPhone and Android!

Download for iPhone: https://apps.apple.com/us/app/aeroquip-credit-union-mobile/id1147190285

Download for Android: goo.gl/64K3oX

  • Check Balances

  • Deposit Checks

  • Pay Bills

  • Temporarily Lock your Debit Card

  • Transfer Money

  • View e-Statements

We encourage everyone to practice the items below to keep our community healthy:

  • Wash hands often with soap and water

  • Avoid touching your eyes, nose, and mouth

  • Cover your nose and mouth if you have to cough or sneeze

  • Stay home if you are sick

  • Stay informed by visiting:

o https://www.michigan.gov/Coronavirus

o https://www.cdc.gov/coronavirus/

If you have any additional questions or concerns, please don’t hesitate to call us at 517-789-2897, 800-782-2891 or email@aeroquipcu.com. We appreciate and thank you for your cooperation.

Lisa K. Robinson

AEROQUIP CREDIT UNION

CEO

 

Friday, March 13th, 2020 9:15am - Annual Meeting Cancellation

Due to concerns related to COVID-19, Aeroquip Credit Union Board of Directors has decided to cancel our 71st Annual Meeting that was to be held on Saturday, March 21st, 2020 at St. John’s Gym.

If you have already purchased your annual meeting ticket(s), please bring them to our main office or branch office for a full refund.

We apologize for any inconvenience this may have caused; Aeroquip Credit Union wants to ensure the safety and well-being of our members, employees and community.

Sincerely,
Aeroquip Credit Union Board of Directors

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